Are you having sound problems with your Bluetooth headphones on Windows? It must drive you crazy when the music or videos you play stutters or cut in and out. If you can’t wait any further to get it fixed, you’re in the right place.

There could be many reasons why your Bluetooth audio stutters, so let’s just cut to the point and see what we can do to get this problem fixed.

  1. Turn off 2.4GHz Wi-Fi
  2. Run Bluetooth and audio troubleshooter
  3. Update Bluetooth and audio drivers
  4. Reinstall Bluetooth Virtual Devices drivers
  5. Change audio formats
  6. Turn off Hands-free Telephony in Bluetooth services
  7. Uninstall the program published by Broadcom

1. Turn off 2.4GHz Wi-Fi

If you’re using 2.4GHz band Wi-Fi, your Bluetooth may use the same frequency as the Wi-Fi, resulting in the audio stuttering issue.

If you turn off your Wifi, and the Bluetooth audio works fine, then it’s most likely the case here.

To resolve this problem, you can either buy a Bluetooth USB adaptor, or a new dual-band router, which is capable of both 2.4GHz and 5GHz bands.

It’s highly recommended to get a router with the frequency of both 2.4GHz and 5GHz, then turn off the 2.4GHz channel from your router settings. This will resolve the Bluetooth audio stuttering issue caused by signal interference. Also, your network will be speeded up due to the 5GHz channel.

Although this is the most common case we encounter, we suggest that only when you make sure the 2.4GHz band Wi-Fi is the culprit of the issue should you consider upgrading your router, otherwise you’ll have to try the other tips first and leave it to the last option.

2. Run Bluetooth and audio troubleshooter

The Windows built-in troubleshooter is designed to check for any misconfiguration on your drivers and common errors and repair them for you.

2.1 To run the Bluetooth troubleshooter:

  1. On your keyboard, press the Windows key and select Settings.
  2. Select Update & Security.
  3. From the left panel, select Troubleshoot. Click the Additional troubleshooters link located at the bottom.
  4. In Find and fix other problems, select Bluetooth, and then select Run the troubleshooter and follow the instructions.

2.2 To run the audio troubleshooter:

  1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.

  2. Select your Bluetooth device to troubleshoot and then continue through the troubleshooter.

If the troubleshooter doesn’t help you fix the Bluetooth audio stuttering issue, please move on to the next tip.

3. Update Bluetooth and audio drivers

When you encounter the Bluetooth audio stuttering or lagging issue, one of the first things you should do is to update your Bluetooth and audio drivers, since an up-to-date driver always ensures fewer bugs.

To update your drivers, here’s what you can do (please note that the following screenshots are taken on Windows 11, but the instructions work on Windows 10 as well):

  1. On your keyboard, press the Windows key and X at the same time, and select Device Manager.
  2. Double-click to expand the category Bluetooth. Then right-click your drivers (for example, Intel(R) Wireless Bluetooth(R)) and click Update driver (the name of the Bluetooth device can be different on your computer).
  3. Then click Search automatically for drivers.
  4. Wait for Windows to find the latest driver available for you.
  5. When the driver update is done, back to Device Manager and double-click to expand the category Sound, video, and game controllers. Then right-click your default audio device and click Uninstall device.
  6. Then click Uninstall if prompted.
  7. When the driver update is done, restart your computer and Windows will automatically install an up-to-date audio driver for you.
  8. Then check and see if the problem is fixed.

If Windows says that it’s already found the latest Bluetooth driver for you, so no newer drivers are found, then you should consider updating your Bluetooth and audio drivers in a different way with the help of Driver Techie.

Its ever-growing driver database allows you to always have access to the latest device drivers that you need. More importantly, Driver Techie simplifies the driver update process, so all it takes is just 3 clicks (for Pro users), and all your drivers are updated.

To use Driver Techie to find you the latest drivers:

  1. Download and install Driver Techie, then launch it.
  2. Click Scan Now.
  3. After the scan, select all the drivers you need to update and click Update All. Then all your drivers will be updated automatically without you having to do anything else.

Please note that Update All is available for Pro subscribers only, otherwise, you can only manually update the driver one at a time. To see how to manually update the drivers one by one, please check this post.

If you’re a Pro user of Driver Techie, and need our technical support to help with the Bluetooth audio stuttering problem, please feel free to contact <support@drivertechie.com>.

4. Uninstall Bluetooth Virtual Devices driver

There are reports saying that the incompatible Bluetooth Virtual Devices driver can cause issues like Bluetooth audio stuttering or lagging. So we can try uninstalling the driver to see if it helps.

To do so:

  1. On your keyboard, press the Windows key and X together and select Device Manager.
  2. Click View from the top menu and select Show hidden devices.
  3. Once Bluetooth Virtual Devices show up, right-click all of them and select Uninstall.
  4. Restart your computer.
  5. Re-pair your headphones in the Bluetooth settings.

If the problem persists, please read on.

5. Change audio formats

There is still a possibility that your audio driver doesn’t support your current audio formats, which therefore results in the Bluetooth audio stuttering issue. In this case, selecting a different audio format will resolve the issue.

To do so:

  1. On your system tray, right-click the speaker (sound) icon and select Sounds.
  2. Click the Playback tab, right-click your default audio device and choose Properties.
  3. On the pop-up wizard, select the Advanced tab. Then select the 16-bit 48000 Hz (DVD Quality) option on the Default Format drop-down menu.
  4. Click the Apply button, and the OK button, and then close the window.

Test your headphone audio playback to see if the problem persists.

6. Turn off Hands-free Telephony in Bluetooth services

Many users have reported that this method fixes stuttering audio with Bluetooth headphones on Windows 10. If all the above methods fail to resolve the issue, then you can try this out.

To do so:

  1. In the search box on the taskbar, type control panel and hit Enter.
  2. Double-click Devices and Printers.
  3. Find your paired headphones. (Please note that the icon may not look like your headphones.) Right-click the icon and select Properties.
  4. Click the Services tab. Under Bluetooth Services, uncheck Hands-free Telephony if it’s checked. Click the Apply button and the OK button.

In order to save the changes, the audio may be cut out. (And you may need to adjust your volumes in the Volume Mixer)

7. Uninstall the program published by Broadcom

If you’re using a Dell computer (either Laptop or Desktop) and having this Bluetooth audio stuttering issue, then you should try uninstalling the Bluetooth Software published by Broadcom, like the WIDCOMM Bluetooth Software. There are quite a few users reporting that uninstalling this software perfectly resolves the issue.

To do so:

  1. In the search box on the taskbar, type control panel and hit Enter.
  2. Click Programs and Features.
  3. Move your cursor to the category Publisher and you will see an arrow occur. Click on it and sort by Broadcom.
  4. Right-click the program published by Broadcom and select Uninstall.
  5. Restart your computer and test your Bluetooth headphone to see if the issue is resolved.

So these are the seven top tips we recommend to troubleshoot the Bluetooth audio stuttering issue. Hopefully, this issue will soon come to an end. If you have any other questions, please feel free to comment below.