When your Asus laptop keyboard isn’t working properly, you may see that some or all keys are not functioning at all, or not sensitive enough to type a word. If you encounter this kind of keyboard issue on Windows 11, try going through the tips below to narrow down the culprit of the causes. Please read on for more detailed instructions.

  1. Reinstall your keyboard driver
  2. Run the keyboard troubleshooter
  3. Perform a clean reinstall for Windows

Before we start troubleshooting, please restart your computer to fix some random bugs. Then, proceed with the following tips. (Note that all screenshots in this guide are taken on Windows 11, but the instructions should work on Windows 10 as well.)

1. Reinstall your keyboard driver

If your Asus Laptop keyboard is not working (like some or all the keys are not functioning), it’s very likely that your keyboard driver has become unstable or corrupt. To fix this, you can reinstall your keyboard driver as follows:

  1. On your keyboard, press the Windows logo key and X together and select Device Manager.
  2. Double-click to expand the category Keyboards, right-click the keyboard, and select Uninstall device.
  3. Click Uninstall if you’re prompted to confirm.
  4. If you see more than one keyboard in this category, uninstall them all.
  5. Then, restart your computer and Windows will automatically install the keyboard driver for you.

However, Windows doesn’t always have access to all the newly released drivers for your keyboard. If it doesn’t automatically reinstall the latest keyboard driver for you, we recommend using Driver Techie to scan and repair outdated, corrupt, or missing drivers. This works in most cases where you have a driver-related issue. You can download Driver Techie by Clicking Here or following the guide below.

To use Driver Techie to find you the latest keyboard driver:

  1. Download and install Driver Techie, then launch it.
  2. Click Scan Now.
  3. After the scan, select all the drivers you need to update and click Update All (for Pro subscribers), and all your drivers will be updated automatically. (Please note that you can only update the driver one at a time if you use a free version. To see how to manually update the drivers one by one, please check this post.)

Driver Techie involves the direct human review of the driver database by our engineers, which ensures you always have the safest and latest device drivers. You can rest assured that all your device drivers are in good hands.

Furthermore, if you’ve subscribed to Driver Techie Pro, and need our technical support to help with the missing wireless adapter, please feel free to contact <support@drivertechie.com>.

2. Run the keyboard troubleshooter

Alike other hardware troubleshooters, the keyboard troubleshooter is an in-built repair tool coming with Windows 11. If your keyboard is not working properly, it can detect and fix problems for you.

To use the keyboard troubleshooter:

  1. In the Windows Search box, type and search Troubleshoot settings. Then, open Troubleshoot settings under Best match.
  2. Select Other troubleshooters.
  3. Scroll down the list and select Keyboard > Run.
  4. Follow the on-screen instructions to detect and fix the keyboard problem.

Now, type a few words to check if your keyboard works properly. If it still doesn’t, please try the next tip.

3. Perform a clean reinstall for Windows

When there are corrupted system files that Windows cannot fix, a clean reinstall of Windows is strongly recommended. It’ll restore your Windows to a clean version and those corrupted files will be restored as well. This works for many of those affected by the keyboard not working issue. But before we do the system reinstall, run an SFC scan first.

  1. On your keyboard, press the Windows logo key and R together to invoke the Run prompt, type cmd and press Shift, Ctrl, and Enter together.
  2. Paste the following command line and press the Enter key, Windows will automatically detect and repair files that went corrupted.
    SFC /scannow

Once SFC finishes, check if the issue is found and fixed. If nothing, then we can do the clean reinstall as follows:

  1. Click Start > Settings > System > Recovery > Reset PC

  2. Before the reset starts, you’ll be prompted to choose either Keep your files or Remove everything. In this case, you don’t have to remove everything on your system, so just choose to keep your files and then proceed.
  3. Next, you can either choose Cloud download or Local reinstall. Cloud download means you will get the latest version of Windows 11 from Microsoft, whereas Local reinstall is to reinstall the Windows version that you’re currently using. Both of them are OK, albeit Cloud download requires more than 4GB of data.
  4. Now, confirm the settings you made and click Next > Reset to begin the reinstall.
  5. Wait until the process finishes. Note that Windows will restart while resetting.

Once complete, sign in to your system and your keyboard should be working properly.

Conclusion

When your keyboard is not working, you should first restart your computer and check updates for your keyboard driver. Then, run the keyboard troubleshooter to detect and resolve other possible problems. If the issue persists, then run an SFC scan and perform a system reinstall to fix all corrupt files and restore your Windows to a clean version.

At the end of this article, we recommend you always keep your system and drivers updated, as it ensures the best overall performance. If you have any other questions, please feel free to leave a comment below.