Annoyed by the not working microphone on your HyperX Cloud 2 headset? Don’t worry! It’s a common issue that can be fixed easily.

Before we move on to more advanced troubleshooting, please perform the basic ones and see if they help:

  1. Make sure the HyperX Cloud 2 headset is properly plugged into the computer and there isn’t a tiny gap in between the microphone jack and the microphone port on the ear cup. If there is, give the microphone jack a push until it clicks into place.
  2. If you’re using a USB switcher for the headset, make sure the dongle Mute Switch is turned off.

If the HyperX Cloud 2 mic still doesn’t work, please go on for further troubleshooting.

  1. Set your microphone as the default device
  2. Allow apps access to your microphone
  3. Update your audio driver
  4. Reset the Windows audio service
  5. Contact the manufacturer

1. Set your Microphone as the default device

Another reason for the HyperX Cloud 2 mic not working issue is that it is not set as your default device, or it is disabled.

To resolve this:

  1. On your keyboard, press the Windows key and the R key together to launch the Run box. Type Control and hit Enter.
  2. Select Hardware and Sound.
  3. On the pop-up window, select the Recording tab. Right-click on anywhere in the white space and select Show Disabled Devices and Show Disconnected Devices.
  4. Right-click on the show-up Microphone and select Enable. When it’s enabled, choose Set Default and click on OK to save changes.
  5. Check to see if the problem is sorted out.

If the problem with your HyperX headset microphone still persists, move on to the next fix.

2. Allow apps access to your microphone

When your HyperX Cloud 2 microphone doesn’t work properly, you also need to check that your system is set to allow apps access to your microphone.

To do so:

  1. On your keyboard, press the Windows key and the S key together to launch the Windows search box. Type Microphone privacy settings and hit Enter.
  2. Chech that Microphone access for this device is On, and Allow apps access to your microphone is On as well.
  3. Scroll down the apps list and check that all appropriate apps get access to your microphone.

If this is not the fix to the problem with your HyperX Cloud 2 mic, then please move on to the next method to check your audio driver.

3. Update your audio driver

When HyperX Cloud 2 microphone is not working, one of the first things you should do is to update your audio card driver, since an up-to-date audio driver always ensures fewer bugs.

To update your audio card driver, here’s what you can do (please note that the following screenshots are taken on Windows 11, but the instructions work on Windows 10 as well):

  1. On your keyboard, press the Windows key and X at the same time, select Device Manager.
  2. Double-click to expand the category Sound, Video, and Game Controllers. Then right-click your audio device and click Update driver (the name of the device can be different on your computer).
  3. Then click Search automatically for updated driver software.
  4. Wait for Windows to find the latest driver available for you.
  5. When the driver update is done, restart your computer for the change to take effect.
  6. Then check and see if the problem is fixed.

If Windows says that it’s already found the latest driver for you, so no newer drivers are found, then you should consider updating your audio driver in a different way with the help of Driver Techie.

Its ever-growing driver database allows you to always have access to the latest device drivers that you need. More importantly, Driver Techie simplifies the driver update process, so all it takes is just 3 clicks (for Pro users), and all your drivers are updated.

To use Driver Techie to find you the latest drivers:

  1. Download and install Driver Techie, then launch it.
  2. Click Scan Now.
  3. After the scan, select all the drivers you need to update and click Update All. Then all your drivers will be updated automatically without you having to do anything else.

Please note that Update All is available for Pro subscribers only, otherwise, you can only manually update the driver one at a time. To see how to manually update the drivers one by one, please check this post.

If you’re a Pro user of Driver Techie, and need our technical support to help with the HyperX Cloud 2 mic not working problem, please feel free to contact <support@drivertechie.com>.

4. Reset the Windows Audio service

If there are any files related to the Windows audio service corrupted, they might cause your HyperX Cloud 2 microphone to stop working. This is especially true when your HyperX Cloud 2 microphone works when you use it on other devices.

To resolve this, try resetting your Windows Audio service:

  1. On your keyboard, press the Windows key and the R key together to launch the Run box. Type services.msc and hit Enter.
  2. Scroll down and find the Windows Audio service. Check the Status/Startup columns to see if it’s running and enabled.
  3. If this service is not enabled, right-click it, and select Start. If it’s enabled, right-click it and select Restart.
  4. Test your microphone to see if it works.

5. Contact the manufacturer

According to some users’ feedback, your HyperX Cloud 2 can be broken or there might be something wrong inside of it. If it’s newly purchased and under warranties, you can try contacting the manufacturer and request a replacement.

Hopefully, one of the abovementioned fixes can bring your HyperX Cloud 2 microphone back to normal. If you have any other questions, please feel free to leave a comment below.