[Fixed] Canon TS5000 series Not Working on Windows 10/11
If your Canon TS5000 series is jammed, not responding to the printing command, or the printing quality is quite poor, one of the first things to do is to reinstall or update the printer driver.
To do so, you can choose to download the driver for Canon TS5000 series manually, or download the driver automatically, which saves you a bunch of time and energy so you can work on more valuable things.
How to fix Canon TS5000 series not working problem?
Here’s a list of the troubleshooting steps that you can do:
- Reinstall the driver for Canon TS5000 series
- Update the driver for Canon TS5000 series manually
- Update the driver for Canon TS5000 series automatically (suggested)
Note: the following screenshots are from Windows 11, but the instructions work on Windows 10 as well.
When your Canon TS5000 series doesn’t work properly, one of the first things we should do is to reinstall its driver in Device Manager.
To do so:
- On your keyboard, press the Windows key and X at the same time, then select Device Manager.
- Click View on the menu bar, then select Show hidden devices.
- Double-click to expand the category Print queues. Then right-click your Canon TS5000 series printer and choose Uninstall device.
- Click Uninstall to confirm.
- If you see other Canon TS5000 series related drivers here, please repeat the above to uninstall them.
To update the driver for Canon TS5000 series manually, you’ll first need to download it. So we first need to find the appropriate driver on Canon support.
To do so:
- Go to the Canon printer driver and software support page here: https://www.usa.canon.com/internet/portal/us/home/support/
- Type the model of your printer in and hit the Enter key.
- Then you’ll see the driver download page. Click the DRIVER & DOWNLOADS button to go to the driver files section.
- Make sure you’ve selected the correct Operating System, then click the SELECT button, and select the correct driver file to download.
- After the driver file download, you can double-click the setup file to run the driver installation.
- You may need to restart your computer for the change to take effect.
If you’re not sure what operating system you have, what’s the exact model for your Canon printer, or the driver installation somehow fails, Driver Techie can take it from here by installing the driver for your TS5000 series automatically.
To do so:
- Download and install Driver Techie, then launch it.
- Click Scan Now.
- After the scan, click the Update button next to the driver for your PIXMA MG3620, and the driver will be updated automatically.
Driver Techie automatically scans your computer for necessary information, and then finds the best-matched driver file for you, so you don’t have to do anything else other than installing Driver Techie and run the scan.
Please note that the automatic update option is for Pro subscribers only, otherwise, you can only download the driver file for Canon PIXMA MG3620 and then update it manually by following the instructions here in this post.
If you’re a Pro user of Driver Techie and need our technical support to help with the driver update for Canon PIXMA MG3620, please feel free to contact <firstname.lastname@example.org>.
- Blue Screen
- CPU usage
- Disk Usage
- Display / Graphics
- Driver Download
- SD card
- System Settings
- Touch Screen